Wedged agent recovery
MSP-authoredRestart the agent service, repair communications, then run a backup to confirm the agent is healthy again.
Datto BCDREndpoint BackupSaaS
- Trigger
- manual
- Steps
- 3 steps
- Last run
- 13h ago
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3 assets affected · scope appliance · opened 4d ago
Kind: sync-backlog
Vendor reference: DAT-INC-20260618-SYNC
Restart the agent service, repair communications, then run a backup to confirm the agent is healthy again.
Query VSS writer state, restart the affected writers, clear stale shadow copies, and re-run the backup.
| Last 10 | |||||||
|---|---|---|---|---|---|---|---|
| Failed | UMBRA-RDS01-vmUMBRA-RDS01-vm | Globex Manufacturing | Datto BCDR | 3d ago | 9 of 10 backups succeeded. | ||
| Failed | ACME-LT-0117-68ACME-LT-0117-68 | Initech Systems | Endpoint Backup | 2d ago | 8 of 10 backups succeeded. | ||
| Failed | NOR-FIPS-APPNOR-FIPS-APP | Acme Dental Group | Datto BCDR | 3d ago | 8 of 10 backups succeeded. |