Deduped and grouped by root cause — cosmetic noise sorts below real failures.
133 open alerts
Backup Chain (32)
Critical
Backup stuck at 99% / never completes — DESKTOP-LAPTOP-86AST-EP-0186likely: Backup stuck at 99% / never completes (hash cache validation)
× 7
3h agoNew
Critical
NTFS corruption when differential merge runs as the first backup — ACME-LT-0117-88AST-EP-0188likely: NTFS corruption when differential merge runs as the first backup
× 7
5h agoNew
Critical
Backup wasn't taken in over 24 hours / no recent recovery point — NWND-SQL02-vmAST-AGL-0106likely: Backup wasn't taken in over 24 hours / no recent recovery point
× 7
18h agoNew
Critical
Retention silently expired the cloud DR point you needed — NWND-APP01-vmAST-AGL-0108likely: Retention silently expired the cloud DR point you needed
× 6
21h agoNew
Critical
VSS failed to prepare snapshots for backup — ACME-LT-0117-58AST-EP-0158likely: VSS failed to prepare snapshots for backup
Backups running weekly instead of daily due to backend 'long-running backups' issue — dgarcia@northwind.onmicrosoft.comSEAT-dgarcia-0219likely: Backups running weekly instead of daily due to backend 'long-running backups' issue
× 8
1d agoNew
Critical
Backups deadlock / blocked when bandwidth throttle set to zero — CONTOSO-WS-204-09AST-EP-0209likely: Backups deadlock / blocked when bandwidth throttle set to zero
× 2
2d agoNew
Critical
Unrecoverable restore points / bluescreens from buggy agent versions — UMBRA-LT-076-83AST-EP-0183likely: Unrecoverable restore points / bluescreens from buggy agent versions
× 4
2d agoNew
Critical
VSS / ShadowSnap snapshot failure on protected machine — ACME-SQL01AST-AGT-0031likely: VSS / ShadowSnap snapshot failure on protected machine
× 8
2d agoNew
Critical
Cloud snapshots deleted with agent / share; recovery needs Cloud Deletion Defense + Support — NWND-APP01AST-AGT-0060likely: Cloud snapshots deleted with agent / share; recovery needs Cloud Deletion Defense + Support
× 6
2d agoNew
Critical
Generic Backup Failure Alert — DESKTOP-7K2M1-05AST-EP-0205likely: Generic Backup Failure Alert (unable to back up agent)
× 7
3d agoNew
Warning
Filesystem / integrity check fails on the cloud point; chain needs differential merge — ACME-TERMINALSRV01AST-AGT-0057likely: Filesystem / integrity check fails on the cloud point; chain needs differential merge
× 4
2h agoNew
Warning
Teams channel conversation backups limited to 30-day retention and require manual enablement — lchen@northwind.onmicrosoft.comSEAT-lchen-0227likely: Teams channel conversation backups limited to 30-day retention and require manual enablement
× 3
5h agoNew
Warning
NAS / network share protection snapshot failure — btru-erp1AST-AGT-0027likely: NAS / network share protection snapshot failure
VSS export error mid-transfer; falls back to DBD — ACME-LT-0042-97AST-EP-0197likely: VSS export error mid-transfer; falls back to DBD (crash-consistent)
× 3
18h agoNew
Warning
Google Workspace Mail backups fail with invalid startHistoryId — admin@spanningdemo.comSEAT-admin-0261likely: Google Workspace Mail backups fail with invalid startHistoryId (404) and trigger rate-limiting (429/503)
Backup blocked because a previous backup is still in progress — GLBX-WS-311-41AST-EP-0141likely: Backup blocked because a previous backup is still in progress (stale lock)
SharePoint backup fails with 403 FORBIDDEN, lookup-column threshold, or read-only database errors — jdoe@contoso.onmicrosoft.comSEAT-jdoe-0223likely: SharePoint backup fails with 403 FORBIDDEN, lookup-column threshold, or read-only database errors
× 1
2d agoNew
Warning
Suspended Google Workspace users cannot be backed up — lchen@contoso.onmicrosoft.comSEAT-lchen-0239likely: Suspended Google Workspace users cannot be backed up (initial backup blocked)
× 4
2d agoNew
Warning
Conflicts from another backup product running alongside the agent — DESKTOP-7K2M1-65AST-EP-0165likely: Conflicts from another backup product running alongside the agent
Teams backup integration fails with expired sync token / 400 Bad Request after Graph migration — afarrell@globex.onmicrosoft.comSEAT-afarrell-0232likely: Teams backup integration fails with expired sync token / 400 Bad Request after Graph migration
× 4
2d agoNew
Warning
Teams / SharePoint backup fails with 'FolderEnumerationUnknownError - Access is denied' due to unlicensed / old owner — rkapoor@acme.onmicrosoft.comSEAT-rkapoor-0262likely: Teams / SharePoint backup fails with 'FolderEnumerationUnknownError - Access is denied' due to unlicensed / old owner
× 3
2d agoNew
Warning
VSS export error mid-transfer; falls back to crash-consistent DBD — ACME-SQL01AST-AGT-0007likely: VSS export error mid-transfer; falls back to crash-consistent DBD
× 3
2d agoNew
Warning
Initial Exchange backup fails with ErrorAccessDenied because the user never logged into the mailbox — mhayes@contoso.onmicrosoft.comSEAT-mhayes-0248likely: Initial Exchange backup fails with ErrorAccessDenied because the user never logged into the mailbox
× 1
2d agoNew
Warning
No incremental backups / max one backup per day after install — CONTOSO-WS-204-39AST-EP-0139likely: No incremental backups / max one backup per day after install (missing reboot)
× 4
3d agoNew
Warning
AV / EDR blocks the cbtfilter driver, forcing slow diff-merges — UMBRA-LT-076-63AST-EP-0163likely: AV / EDR blocks the cbtfilter driver, forcing slow diff-merges
× 1
3d agoNew
Warning
Salesforce backup 'appears stalled' at a percentage although it is still running — Umbra sf-org-uatCosmeticSFO-0279likely: Salesforce backup 'appears stalled' at a percentage although it is still running
× 1
3d agoNew
BMR (7)
Critical
Bare Metal Restore encountered an error — DESKTOP-7K2M1-75AST-EP-0175likely: Bare Metal Restore encountered an error (Code 9999)
× 6
3h agoNew
Critical
Bare Metal Restore completes but target won't boot — INITECH-LT-019-52AST-EP-0152likely: Bare Metal Restore completes but target won't boot
× 7
6h agoNew
Critical
1-Click DR plan replay has manual gaps: boot order, passphrases, VPN, IP overlap — UMBRA-WMS01AST-AGT-0070likely: 1-Click DR plan replay has manual gaps: boot order, passphrases, VPN, IP overlap
× 4
1d agoNew
Critical
Bare Metal Restore into hardware fails on missing NIC / MSD drivers in WinPE — NWND-APP01AST-AGT-0036likely: Bare Metal Restore into hardware fails on missing NIC / MSD drivers in WinPE (Code 9999)
× 8
1d agoNew
Critical
Bare Metal Restore — btru-erp1AST-AGT-0051likely: Bare Metal Restore (BMR) fails — missing storage / network drivers or Code 9999
× 9
1d agoNew
Critical
BMR network / disk / boot-mode failures in Datto Utilities — ACME-LT-0117-08AST-EP-0208likely: BMR network / disk / boot-mode failures in Datto Utilities
× 7
1d agoNew
Critical
Bare Metal Restore error Code 9999 — ACME-LT-0042-37AST-EP-0137likely: Bare Metal Restore encountered an error (Code 9999)
× 5
2d agoNew
Storage/ZFS (9)
Critical
ZFS storage pool full — UMBRA-RDS01AST-AGT-0047likely: ZFS storage pool full — backups skipped, new agents blocked
× 8
4h agoNew
Critical
Spanning loses access to backup data and requires a support-driven re-index — bsingh@spanningdemo.comSEAT-bsingh-0258likely: Spanning loses access to backup data and requires a support-driven re-index
Pod-level backup performance degradation and storage / ZFS export errors affecting many tenants at once — afarrell@acme.onmicrosoft.comSEAT-afarrell-0220likely: Pod-level backup performance degradation and storage / ZFS export errors affecting many tenants at once
Encrypted agent backups paused after appliance reboot — NWND-NAS01AST-AGT-0011likely: Encrypted agent backups paused after appliance reboot (dataset re-sealed)
× 7
2d agoNew
Critical
ZFS pool degraded / faulted drive / checksum errors — ACME-DC01AST-AGT-0030likely: ZFS pool degraded / faulted drive / checksum errors
× 4
2d agoNew
Critical
Backup skipped / failed due to insufficient free space — DESKTOP-LAPTOP-56AST-EP-0156likely: Backup skipped / failed due to insufficient free space (source or cloud)
× 6
3d agoNew
Warning
Windows volume-level shadow copies conflict with the agent — DESKTOP-LAPTOP-96AST-EP-0196likely: Windows volume-level shadow copies conflict with the agent
× 1
2d agoNew
Licensing/Seats (13)
Critical
Backup data permanently purged after a license is unassigned — tokafor@acmedental.comSEAT-tokafor-0216likely: Backup data permanently purged after a license is unassigned (30d Google / 60d M365)
× 2
6h agoNew
Critical
All seats suddenly archived due to Microsoft tenant / license / consent — jdoe@spanningdemo.comSEAT-jdoe-0271likely: All seats suddenly archived due to Microsoft tenant / license / consent (AADSTS) errors during seat discovery
× 5
21h agoNew
Critical
Users silently not backed up because no paid Spanning seat / license is assigned — afarrell@northwind.onmicrosoft.comSEAT-afarrell-0256likely: Users silently not backed up because no paid Spanning seat / license is assigned
× 3
3d agoNew
Warning
Newly discovered users not being backed up because Auto-Add is disabled — bsingh@acmedental.comSEAT-bsingh-0270likely: Newly discovered users not being backed up because Auto-Add is disabled
× 4
13h agoNew
Warning
Support degradation, price hikes and multi-year lock-in — ACME-DC01-vmAST-AGL-0102likely: Support degradation, price hikes and multi-year lock-in
× 3
18h agoNew
Warning
Slow support and new-portal UI regressions slow real-time DR troubleshooting — ACME-DC01AST-AGT-0054likely: Slow support and new-portal UI regressions slow real-time DR troubleshooting
× 2
19h agoNew
Warning
Storage-pool / consumption billing surprises and bundle concerns — NWND-LT-088-70AST-EP-0170likely: Storage-pool / consumption billing surprises and bundle concerns
× 2
22h agoNew
Warning
Offboarded / archived seats keep consuming a billable license until manually unseated — rkapoor@contoso.onmicrosoft.comSEAT-rkapoor-0274likely: Offboarded / archived seats keep consuming a billable license until manually unseated
× 1
1d agoNew
Warning
Slow / declining support on escalated backup issues — GLBX-WS-311-91AST-EP-0191likely: Slow / declining support on escalated backup issues
× 1
1d agoNew
Warning
Slow / unresponsive support and billing problems — swilliams@acme.onmicrosoft.comSEAT-swilliams-0229likely: Slow / unresponsive support and billing problems (charges after cancellation, duplicate billing)
× 4
2d agoNew
Warning
v1-to-v2 migration: dual portals and v1 retention sunset — UMBRA-LT-076-03AST-EP-0203likely: v1-to-v2 migration: dual portals and v1 retention sunset
× 2
2d agoNew
Warning
Google Workspace seat status out of sync — admin@spanningdemo.comCosmeticSEAT-admin-0273likely: Google Workspace seat status out of sync (archived in Google still shows Active in Datto)
× 3
2d agoNew
Warning
New domain users do not appear in License Manager — rkapoor@acme.onmicrosoft.comSEAT-rkapoor-0250likely: New domain users do not appear in License Manager (up to 24h sync delay)
Google Workspace automated backups stop after a user password change revokes the OAuth token — tokafor@acme.onmicrosoft.comSEAT-tokafor-0264likely: Google Workspace automated backups stop after a user password change revokes the OAuth token
× 4
1d agoNew
Critical
EWS-to-Graph migration forces mass OAuth reauthorization; Exchange backups stop for unauthorized orgs — dgarcia@contoso.onmicrosoft.comSEAT-dgarcia-0243likely: EWS-to-Graph migration forces mass OAuth reauthorization; Exchange backups stop for unauthorized orgs
× 8
1d agoNew
Critical
Agent Registration Failed during onboarding — BAC-WS-512-04AST-EP-0204likely: Agent Registration Failed during onboarding
× 3
1d agoNew
Critical
Microsoft 365 tenant shows 'You need to Authorize Spanning Backup on this tenant to proceed' — lchen@globex.onmicrosoft.comSEAT-lchen-0263likely: Microsoft 365 tenant shows 'You need to Authorize Spanning Backup on this tenant to proceed'
× 8
2d agoNew
Warning
SharePoint / Teams Site Manager not active; auto-add of sites fails until Global Admin reauthorizes — pnguyen@umbralogistics.comSEAT-pnguyen-0242likely: SharePoint / Teams Site Manager not active; auto-add of sites fails until Global Admin reauthorizes
× 1
14h agoNew
Warning
Repeated login / authentication prompts due to stale bookmark or wrong login entry point — swilliams@globex.onmicrosoft.comCosmeticSEAT-swilliams-0253likely: Repeated login / authentication prompts due to stale bookmark or wrong login entry point
× 1
1d agoNew
Warning
Add Agent / pairing fails — \\NWND-NAS01\engineeringAST-SHR-0131likely: Add Agent / pairing fails (pairing not allowed / validation could not complete)
Microsoft 365 backups require re-authorization for additional / updated Microsoft permissions — jdoe@contoso.onmicrosoft.comSEAT-jdoe-0259likely: Microsoft 365 backups require re-authorization for additional / updated Microsoft permissions
Failback / return-to-production is slow, manual, and irreversible — btru-dr-ubtAST-AGT-0029likely: Failback / return-to-production is slow, manual, and irreversible (reverse-send / RoundTrip)
× 8
1d agoNew
Critical
SharePoint / OneDrive site backup partial failure with Microsoft Graph generalException — rkapoor@acmedental.comSEAT-rkapoor-0214likely: SharePoint / OneDrive site backup partial failure with Microsoft Graph generalException (HTTP 500 / error 14022)
× 2
2d agoNew
Critical
Off-site replication falls behind; backlog grows until a RoundTrip seed is required — NOR-FIPS-APPAST-AGT-0016likely: Off-site replication falls behind; backlog grows until a RoundTrip seed is required
× 7
3d agoNew
Warning
Cloud synchronization paused, silently stopping new points from reaching the cloud — ACME-DC01AST-AGT-0078likely: Cloud synchronization paused, silently stopping new points from reaching the cloud
× 2
13h agoNew
Warning
Slow direct-to-cloud seeding and offsite sync backlog — CONTOSO-WS-204-99AST-EP-0199likely: Slow direct-to-cloud seeding and offsite sync backlog
× 2
22h agoNew
Warning
Organization not mapped in Partner Portal, breaking billing / backup / reliability reporting — swilliams@acmedental.comSEAT-swilliams-0241likely: Organization not mapped in Partner Portal, breaking billing / backup / reliability reporting
× 1
1d agoNew
Warning
Slow or stalled initial full backup — ACME-LT-0042-67AST-EP-0167likely: Slow or stalled initial full backup (cloud seeding)
× 3
3d agoNew
Agent Communication (9)
Critical
Backup fails because agent service is stopped or unreachable — NWND-LT-088-40AST-EP-0140likely: Backup fails because agent service is stopped or unreachable
× 7
15h agoNew
Critical
Agent communication failure stops backups so no fresh point reaches the cloud — ACME-FS1AST-AGT-0056likely: Agent communication failure stops backups so no fresh point reaches the cloud
× 5
20h agoNew
Critical
Agent Not Checking In / communication error — ACME-LT-0042-87AST-EP-0187likely: Agent Not Checking In / communication error
× 2
2d agoNew
Critical
Agent communication / secure pairing failure — \\btru-dr-ubt\financeAST-SHR-0125likely: Agent communication / secure pairing failure (401 unauthorized)
× 5
2d agoNew
Critical
Agent communication error / secure-channel failure to cloud — NWND-LT-088-60AST-EP-0160likely: Agent communication error / secure-channel failure to cloud
× 5
2d agoNew
Critical
Uninstaller deletes entire Datto program directory — BAC-WS-512-84AST-EP-0184likely: Uninstaller deletes entire Datto program directory
× 9
2d agoNew
Warning
Overwhelming, opaque backup-status errors — jdoe@spanningdemo.comSEAT-jdoe-0235likely: Overwhelming, opaque backup-status errors ('errors on backups that never stop')
× 1
2d agoNew
Warning
Driver not loaded / agent pending reboot after Windows update — CONTOSO-DC02AST-AGT-0063likely: Driver not loaded / agent pending reboot after Windows update — backups forced to diff-merge
× 4
2d agoNew
Warning
Agent high CPU / disk usage slowing the protected machine — NWND-LT-088-80AST-EP-0180likely: Agent high CPU / disk usage slowing the protected machine
× 2
3d agoNew
Local Virtualization (8)
Critical
Linux cloud virtualization drops to Dracut Emergency Shell — \\NOR-FIPS-APP\sharedAST-SHR-0136likely: Linux cloud virtualization drops to Dracut Emergency Shell (HIR can't reach dracut)
× 1
23h agoNew
Critical
Cloud virtualization auto-powers-off and is deleted after 30 days / test data wiped — UMBRA-RDS01AST-AGT-0071likely: Cloud virtualization auto-powers-off and is deleted after 30 days / test data wiped
× 8
1d agoNew
Critical
Cloud virtualization / screenshot boots to BSOD 0x0000007B — INITECH-WEB01AST-AGT-0045likely: Cloud virtualization / screenshot boots to BSOD 0x0000007B (INACCESSIBLE_BOOT_DEVICE)
× 9
1d agoNew
Critical
Local / cloud virtualization won't boot — UMBRA-LT-076-43AST-EP-0143likely: Local / cloud virtualization won't boot (Inaccessible Boot Device / 0x7B)
× 6
1d agoNew
Critical
Virtualized domain controller / domain-joined VM fails authentication during failover — btru-erp1-vmAST-AGL-0099likely: Virtualized domain controller / domain-joined VM fails authentication during failover
× 1
1d agoNew
Critical
Local virtualization slow / unstable / won't boot during DR — NWND-NAS01AST-AGT-0035likely: Local virtualization slow / unstable / won't boot during DR
× 8
3d agoNew
Critical
Encrypted-agent cloud virtualization stalls on passphrase / fails to unseal — CONTOSO-EXCH01AST-AGT-0014likely: Encrypted-agent cloud virtualization stalls on passphrase / fails to unseal
× 8
3d agoNew
Warning
Cloud VM throttled / can't scale past 8 vCPU & 16 GB without a Support request — NOR-FIPS-DB1-vmAST-AGL-0113likely: Cloud VM throttled / can't scale past 8 vCPU & 16 GB without a Support request
× 4
3h agoNew
Networking (4)
Critical
Site-to-site IPsec VPN to the Datto Cloud won't establish — btru-hv2022-vmAST-AGL-0100likely: Site-to-site IPsec VPN to the Datto Cloud won't establish (Phase 1/2 mismatch, FIPS cipher removal)
Public IP / port-forwarding access to cloud VMs fails or is constrained — GLBX-HV01AST-AGT-0090likely: Public IP / port-forwarding access to cloud VMs fails or is constrained (1 public IP per VM)
× 3
5h agoNew
Warning
Backups paused because connection is metered — GLBX-WS-311-51CosmeticAST-EP-0151likely: Backups paused because connection is metered
Salesforce restore halts: 'Salesforce storage limit has been reached' — pnguyen@acmedental.comSEAT-pnguyen-0254likely: Salesforce restore halts: 'Salesforce storage limit has been reached'
× 2
3d agoNew
Warning
File restore is slow / huge ZIP downloads for large recovery points — NWND-LT-088-00CosmeticAST-EP-0200likely: File restore is slow / huge ZIP downloads for large recovery points
× 1
2h agoNew
Warning
Salesforce restore of lookup relationships fails beyond 5 levels or on circular references — Acme sf-org-prodSFO-0277likely: Salesforce restore of lookup relationships fails beyond 5 levels or on circular references
× 4
19h agoNew
Warning
Salesforce restore blocked by Duplicate Management rule — Initech sf-org-sandboxSFO-0278likely: Salesforce restore blocked by Duplicate Management rule ('You're creating a duplicate record')
× 3
1d agoNew
Warning
Search and restore are slow / imprecise on large datasets; recovery tabs time out — admin@contoso.onmicrosoft.comSEAT-admin-0249likely: Search and restore are slow / imprecise on large datasets; recovery tabs time out
× 1
1d agoNew
Warning
Salesforce restore record rejected: 'Insufficient Access Rights' — swilliams@acmedental.comSEAT-swilliams-0217likely: Salesforce restore record rejected: 'Insufficient Access Rights'
× 4
2d agoNew
Warning
Cloud file restore / image export fails to mount or only one allowed at a time — ACME-TERMINALSRV01AST-AGT-0081likely: Cloud file restore / image export fails to mount or only one allowed at a time
PST export fails / disappears or only partially supports content — bsingh@spanningdemo.comSEAT-bsingh-0222likely: PST export fails / disappears or only partially supports content (mail / contacts only)
× 3
2d agoNew
Warning
Restored OneDrive / SharePoint data loses sharing permissions; restore lands in unexpected location — rkapoor@northwind.onmicrosoft.comSEAT-rkapoor-0238likely: Restored OneDrive / SharePoint data loses sharing permissions; restore lands in unexpected location
× 1
3d agoNew
Warning
Salesforce restore fails with 'Operation Performed with Inactive User' — Acme sf-org-prodSFO-0283likely: Salesforce restore fails with 'Operation Performed with Inactive User' (record owner deactivated)
× 1
3d agoNew
Warning
File / folder restore fails to mount a volume — NOR-FIPS-DB1AST-AGT-0017likely: File / folder restore fails to mount a volume
× 4
3d agoNew
Warning
Exported zip fails to extract in native Windows — Initech sf-org-sandboxCosmeticSFO-0284likely: Exported zip fails to extract in native Windows (path too long / 0x80010135) and large downloads time out
× 2
3d agoNew
API Throttling (5)
Critical
Salesforce initial backup never completes due to API call limit — dgarcia@contoso.onmicrosoft.comSEAT-dgarcia-0231likely: Salesforce initial backup never completes due to API call limit (default 15% cap)
× 3
3d agoNew
Critical
SharePoint / Teams backups throttled by Microsoft — bsingh@spanningdemo.comSEAT-bsingh-0246likely: SharePoint / Teams backups throttled by Microsoft (429/503) and stuck in a never-completing loop
× 4
3d agoNew
Warning
Salesforce backup / restore error: 'Request Entity Too Large' — kobrien@spanningdemo.comSEAT-kobrien-0257likely: Salesforce backup / restore error: 'Request Entity Too Large'
× 1
2h agoNew
Warning
Google Workspace — tokafor@globex.onmicrosoft.comSEAT-tokafor-0240likely: Google Workspace (Gmail / Drive) backup incomplete or stalled due to API rate limiting
× 1
2d agoNew
Warning
Microsoft 365 SharePoint / OneDrive / Teams backups throttled — admin@northwind.onmicrosoft.comSEAT-admin-0213likely: Microsoft 365 SharePoint / OneDrive / Teams backups throttled — restart loops and incomplete runs
Local / filesystem verification failure on recovery point — DESKTOP-LAPTOP-46AST-EP-0146likely: Local / filesystem verification failure on recovery point
Screenshot edge cases: long hostname, NIC-required boot, multiple bootloaders — CONTOSO-EXCH01CosmeticAST-AGT-0086likely: Screenshot edge cases: long hostname, NIC-required boot, multiple bootloaders
× 2
3d agoNew
Warning
Screenshot verification fails due to hostname length or NIC-required boot — GLBX-HV01CosmeticAST-AGT-0042likely: Screenshot verification fails due to hostname length or NIC-required boot
× 2
3d agoNew
Warning
Screenshot false-failure: blank / black image, screensaver, or wait-time too short — NWND-APP01CosmeticAST-AGT-0084likely: Screenshot false-failure: blank / black image, screensaver, or wait-time too short